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Hi! We are sorry about that. For the most effective assistance, we kindly ask you to contact us through our dedicated contact forms. You can reach us quickly and efficiently by clicking on the following link: www.cybex-online.com/en/gb/service-hub/contact/contact_us.html

Hi there! We are glad that our tutorial was helpful to you 🙂

Hello, Thanks for your feedback. We can confirm that, all our CYBEX infant car seats are compatible with all our CYBEX strollers with adapters of the strollers. In order to provide you the best possible feedback, we kindly ask you to send us the article and serial number located on the white manufacturing label including images/videos of the described problem, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com Best regards, Your CYBEX team

Hello, Thank you for your feedback. We are sorry to hear that you are having a negative experience with one of our strollers. In order to provide you the best possible feedback, we kindly ask you to send us the article and serial number located on the white manufacturing label including images/videos of the described problem, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com Best regards, Your CYBEX team

Hi there! The Sirona Gi i-Size is permanently attached to its own base so this is not possible. However, for the Cloud T i-Size we offer Base T. As it's compatible with both the Cloud T i-Size and Sirona T i-Size, the Base T delivers maximum versatility and a long-lasting solution for your growing child.

Hi there! Thank you for your comment. Through improvements and new developments we have managed to make the rebound bar lower while maintaining the same level of security. One of the reasons is certainly to offer more room for the child's legs.

Hello, Thank you for your feedback. We are sorry to hear you are not pleased with the tutorial on how to adjust the harness. For further questions and assistance, please reach out to us via our contact forms under the "Contact Us" section at cybex-online.com. Best regards, CYBEX Team

Hello, We are sorry to hear that you are having a negative experience with one of our strollers. In order to assist further, kindly send us images/videos of the described problem via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com Bet regards, Your CYBEX Team

Hi there! This is definitely an interesting alternative. The Lile Cot is a lightweight mobile travel attachment for the MIOS. The Lite Cot is used in the first months up to 9 kg (approximately 6 months) as a newborn cot and then up to 4 years old as an effective windstopper.

Thank you very much for your feedback! Feedback like this is very important to us! The Z2 series products are compatible with the Baze Z2 and we have also made them compatible with the new Base T to offer as much possibilities as possible. We have forwarded your feedback to our product team so that we can use it together with all other feedback for future projects and product developments. If you need our support, please contact us via the contact form on our website.

Hi there! Unfortunately, we don't have a tutorial, but removing the fabric is intuitive. You will also find some tips in the user manual. The cover consists of components fixed to the seat shell by elastic piping, snap buttons and brackets. Once you have released all the fastenings, you can remove the individual components for washing. We advise you to start with shoulder pads and then just remove the cover by pulling it forwards.

Hi, thank you for reaching out. This stand is not designed to support a carry cot.

@@cybexglobal is there a product that does support the carrycot, ff the buggy?

Hello, thank you for your reply. Our carry cots are not certified for use with stands.

@@cybexglobal ok, shame. Thanks anyway

No , you use the seat shield and when the child too big for it is, you take it out and change to the seat belt

Hi, a 2-in-1 Seat that grows with your little one throughout their childhood, from toddler to pre-teen. Your child is protected by an impact shield until they weigh 21 kg. Then, the impact shield is removed and the seat is secured by the vehicle seatbelt, providing reliable protection until your child is 150 cm tall (approx. 12 years old).

Hello, Our Cybex e-Priam in its two-wheel mode also provides support when pulling up a flight of stairs. For further questions, please reach out to us via our contact forms under the "Contact Us" section at cybex-online.com. Best regards, CYBEX Team

Thank you 🙌

Hey Angela! We have not tested our seats with other brands, so we are not able to say if it is possible. I would suggest checking with a local retailer, as they are usually quite knowledgeable about mixing brands and the adaptors that are required to do so.

Hi there! Thanks for choosing CYBEX for your family. The reclining function in the Cloud G i-Size is available with and without a base. Please look at 3:53.

Hi there! Just press the belt adjustment button and pull both shoulder belts at the same time to loosen them. If you require further support, we kindly ask you to contact us through our dedicated contact forms. You can reach us quickly and efficiently by clicking on the following link: www.cybex-online.com/en/gb/service-hub/contact/contact_us.html

Thank you on your quick reply🙂

You are welcome 🙂

Hi there! You need a PRIAM Seat Pack from the same collection year. We suggest that you contact the retailers in your area by phone in order to check if the product is available. You can find the one closest to you here: cybex-online.com/stores. If you require further support, please contact our customer support via the contact form on the website mentioned earlier.

Hi, Our Sirona Gi i-size comes with an integrated base and the Sirona G i-size is used with its compatible base G. We implemented the digital user guide strategy (paperless user guides) for all products launched since then. There should be a QR code located in the seat which brings you to the website to download the user guide manual. If your ordered before we introduced the QR code system, then a user guide should be located in the seat. For further questions, please reach out to us via our contact forms under the "Contact Us" section at cybex-online.com.

Hey, you can recline the car sear with the baby in it. Your Cybex-Team

Hey, unfortunately it is not possible to use the Sirona on a stroller.

Thx, alternatives?

Only our Infant car seats are compatible with our stroller when using the correct adapters

Hey, Our e-Priam can be tried out at some retailers. It also offers really great support, uphill or on uneven surfaces. You can find the nearest specialist retailer near you here: www.cybex-online.com/en/de/stores

Hi! We are sorry to hear that you are having a negative experience with one of our products. For the most effective assistance, we kindly ask you to contact us through our dedicated contact forms. You can reach us quickly and efficiently by clicking on the following link: www.cybex-online.com/en/gb/service-hub/contact/contact_us.html

Hi there, you can find the instruction on how to attach the fabric to the Libelle stroller in this video: ua-cam.com/video/az6zeSy1Zhs/v-deo.html Your CYBEX Team

Hi! Your original or any other CYBEX retailer is able to order you spare parts via their CYBEX after sales contact team. If you require further assistance, please do not hesitate to contact our customer support.

⁠@@cybexglobalI lost the contact of the original retailer. Can I get it directly from Cybex?

Unfortunately, we do not sell spare parts directly to customers. In this case, please contact any CYBEX retailer: www.cybex-online.com/en/row/stores

@@cybexglobal do i just tell any of them to order one for me?

Correct, any CYBEX retailer in your country is able to order you spare parts via their CYBEX after sales contact team. If you need further assistance, you can reach us quickly and efficiently by clicking on the following link: www.cybex-online.com/en/gb/service-hub/contact/contact_us.html

Hi! Thanks for the interest. If you use the Cloud T i-Size with a base, the vehicle belt is not needed.

Hello, Thank you for taking the time to share your experience with us; your feedback is invaluable as we continuously strive to enhance our products/services and ensure the best possible customer experience. In order to assist you further, we kindly ask you to send us the article and serial number located on the white manufacturing label, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com

Hi, The step shown here ( 2:09 - 2:13) is to help fold the stroller. By twisting to rotate the white part, it allows the stroller fold. For further questions, please reach out to us via our contact forms under the "Contact Us" section at cybex-online.com. Best regards, The CYBEX Team

Hello! Thank you for your interest in CYBEX products. All our CYBEX infant car seats can be installed on our strollers with adapters. So Cloud T i-size will fit Libelle with the adapters.

Hello, Thank you for your feedback. We are sorry to hear that you are having a negative experience with one of our strollers. In order to provide you the best possible feedback, we kindly ask you to send us the article and serial number located on the white manufacturing label including videos of the described problem, via our contact forms, under the contact us section, so we can easily involve the child safety and product teams: cybex-online.com Best regards, Your CYBEX team

Hello, Thank you for your interest in CYBEX products. Unfortunately Base 2-fix is not compatible with Aton S-2. Base 2-fix is compatible wit Aton 5.

Hello, In order to provide you the best possible feedback regarding your concern, we kindly ask you to send us the article and serial number located on the white manufacturing label including a video of the described problem via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com

貴重なご意見ありがとうございます。 製品チームに伝え、今後のプロジェクトや製品開発に活用させていただきます。 また製品のアフターサポートに関しましては、カスタマーサービスをご利用いただきますと幸いでございます。組み立てや製品の取扱方法についても詳しくご案内をさせていただきます。 どうぞよろしくお願い申し上げます。

同じくです😭

Hello! We're sorry about that. For the most effective assistance, we kindly ask you to contact us through our dedicated contact forms available on our website.

Hello, Thank you for your feedback. We are sorry to hear that you are having a negative experience with one of our carry cots. In order to provide you the best possible feedback, we kindly ask you to send us the article and serial number located on the white manufacturing label including images/videos of the described problem, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com Best regards, Your CYBEX team

Our goal within the development of our in-car recline of Cloud G i-Size was to find an angle that is comfortable for the passenger but at the same time provides a high level of safety in case of an accident. As the car’s vehicle bench influences the angles further, we would always recommend a test installation. If you would like to check this out in more detail, we advise you to visit the store. You are welcome to send us a message via our contact form on our Homepage www.cybex-online.com/de/de We would be happy to help you there and answer any further questions you may have

Thank you for your feedback! If you need further support or product information, please contact us via our contact form: cybex.online.com/contact

Hello, Thank you for your feedback. We are sorry to hear that you are having a negative experience with one of our strollers. In order to provide you the best possible feedback, we kindly ask you to send us the article and serial number located on the white manufacturing label including images/videos of the described problem, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com Best regards, Your CYBEX team